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For any support enquiries, please contact us at support@pharmacyapp.com.

Frequently Asked Questions
How does the PillManager work? 
The consumer downloads the app on his device. When he is ready to send a prescription request to the Pharmacy, or Surgery, he simply sends a copy of his Repeat slip/Prescription or a list of Medication required to the Pharmacy or the Surgery of their choice directly from within the Application
 
Is my personal information secure and safe? 
Most customers choose to use the App in a client only mode and so there is no personal data shared with anybody except your Pharmacy or your Surgery. For customers, especially in the UK, who may choose to connect their App with specific UK only Pharmacies using the Pharmacy Coupon Code under the Settings Menu, prescription request data is stored on our secure cloud based servers.  Additionally, we will only store the data for as long as the Pharmacy requires it to perform their job of processing your request, after which, all data will be removed from our servers. To ensure that this data is fully protected, while it is on our servers, we ensure compliance with the Data Privacy Act 1998 (DPA). More details about the DPA can be found at http://www.ico.gov.uk/
 
Can somebody access the patient’s data if they get hold of his Smartphone? 
No. The PillManager app is itself password protected in addition to the password protection for the Phone.  Thus there are two levels of security available.
 
Will my data be passed to any other marketing company? 
We do not share any patient personal or prescription request data with any marketing company
 
How much does the App cost? 
Currently, we do not charge any fees to download the Application from App Store or Google Play
 
What is the cost to the Pharmacist to be part of this system? 
If the Pharmacy does not wish to participate in our Co-Branding program or take advantage of using a PillManager Client app in their Pharmacy, which enables him to receive and acknowledge Prescription requests directly from his computer, then, currently, there is no charge to the Pharmacy to receive any prescription requests
 
Do pharmacists have to use a phone to manage this app or can they get the repeat requests from patients phones sent to an email inbox? 
No, the Pharmacist does not have to use a phone or any special software to access the repeat requests. The only requirement is to ensure that the Pharmacist has access to his email from his computer where the prescription requests will come from the patients.
 
Can I download the app on a PC? 
No, the app is available for download only on an iPhone, the iTouch and the iPad from the Apple AppStore or any Android device from the Google Play store. We are working on a similar app for the PC that will work in tandem with the app on the smartphone. Release date of the PC version is currently not available.
 
Can you download the App and manage your Parents or Grandparents medicine needs? 
Yes, as long as that person has the permission from the patient to do so. In the email request to the Pharmacist, it will indicate that the request has been sent by somebody on behalf of the patient.
 
Can you have multiple patients on one account? E.g. wife and husband? 
Not on the same phone. However, PillManager app can be downloaded on multiple phones owned under the same user account on the AppStore or Google Play by paying just once. Please check with Apple iTunes and Google play for further information regarding this.
 
Can you change modify repeat requests on the app – for example pack sizes or items? 
Yes. When the patient sends a request, he can also send additional instructions (e.g. "Please change quantity of Medication A to 100" for example) within the email that is sent to the Pharmacist.
 
Is the app exactly the same on android and iPhone and do they interact ok? 
It is the same app that is available for both the iPhone and the Android phones. The same app will interact with the Pharmacy in the same manner. Apps do not interact with each other.
 
Do I need internet access all the time to use the app on my phone? 
No, the only time you need internet access is when you want to transmit the prescription request to the Pharmacy. When you are using the reminder system, you do not need any internet access.